Return and Refund Policy
We believe that customer satisfaction is the key; therefore we stand behind all products bought at our site. If you are not happy with your purchase, we will accept a return of a unused product within 48 hours. Once we receive the returned item Philominas Foods will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 7 working days for your return to be processed.
However for certain items a sale is final, returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
- Discounted items are not eligible for a return.
- Request for return is made after 48 hours of receiving the product by you.
- Product is worn, altered or is not in its original condition.
- In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
- Products are returned without its Invoice, original packaging.
- Product was damaged after use/opening.
- Incidental damage due to malfunctioning of the product.
- Product with tampered or missing serial number/IMEI number/UPC number.
- Missing philominasfoods tag.
- Any damage/defect which is not covered under the philominasfoods's warranty.
- Items on sale are non-returnable and non-exchangeable.
- Shipping charges will not be re-imbursed.
Breach without limiting other remedies that the Company may pursue, the Company may at its sole discretion take such action as it deems fit including but not limited to cancellation of the Transaction or payments made, limit your activity, immediately remove your information or listings, or ends your listing, warn other Users of your actions, forthwith temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website or initiate any legal action it may deem fit, particularly in the event:
You breach any of the provisions of this User Agreement including any of the rules and policies, documents, terms and conditions made there under which are incorporated therein by reference;
Any misuse of the online payment Facility
The Company is unable to verify or authenticate any information provided by you;
The Company believes that your actions may cause legal liability to the Company, other Users or yourself.
Yes, it's important that the product is sent back with proof of purchase, in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges shall be borne by the customer.
If an order has been shipped and returned for whatever reason Shipping/handling charges will be deducted from the refund amount.
Shipping charge will be deducted if you do not accept the order on delivery.
Refund if any:- We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your own shipping costs for returning your item. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Philominas Foods will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Please allow between 7 days for your order to arrive. If more than 45 weeks have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.